退款政策

Last updated: August 15, 2026

We accept eligible return requests within 30 days after delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Requesting a return

Email support@simplygo.site with your order number, reason, and photos when relevant. Wait for instructions before sending an item.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with clear photos or video. After review, we may offer a replacement, store credit, or refund. We cover approved return costs when an item is defective, damaged, or incorrect.

Non-returnable items

For hygiene and safety reasons, opened personal-care items, intimate goods, perishables, customized products, gift cards, and final-sale items cannot be returned unless defective or required by law.

Shipping and refunds

Change-of-mind return shipping is paid by the customer. Original shipping is non-refundable unless required by law. Approved refunds are sent to the original payment method after inspection, usually within 5–10 business days.

Cancellations

Orders may be cancelled before fulfillment begins. Once shipped, the standard return process applies.