Frequently Asked Questions
Orders and shipping
Where do you ship?
We ship to supported international destinations shown at checkout.
How long does delivery take?
Orders are usually processed within 1–3 business days. Estimated delivery is generally 7–20 business days after dispatch, depending on the destination, carrier and customs procedures.
How can I track my order?
When your order ships, you will receive a tracking email. Tracking may take 2–5 business days to display the first carrier update.
Can my order arrive in separate packages?
Yes. Products can be fulfilled from different facilities, so items from the same order may arrive separately.
Returns and support
What is the return window?
Eligible items can be requested for return within 30 days of delivery. Please review our Refund Policy before sending anything back.
What if my item arrives damaged or incorrect?
Email support@simplygo.site with your order number and clear photos. We will review the case and provide the appropriate resolution.
How do I contact Simply Go?
Our support is provided by email at support@simplygo.site. We normally reply within 1–3 business days.
